Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos not on GamStop for adult readers in the UK, so most messages concern accuracy, feedback or how we work.
Before you write: what we can and cannot do
We are an independent comparison site, not a casino. We do not run any gambling service, hold player accounts, process payments or handle withdrawals. That has a practical consequence: if you have a problem with an account, we cannot fix it or reverse a decision on a casino's behalf.
We can correct our own content, explain how we reached a conclusion, and point you to the right place for your problem.
How to reach the editorial team
Use the contact form or the contact email shown in the site footer or on this page's contact panel, if one is displayed. We do not publish a phone line or live chat, and we will never ask you for a password, card number or account login. If anyone claiming to be us asks for these, do not reply.
A good message includes:
- The page address or title you are writing about.
- What you think is wrong, unclear or missing.
- Where you saw the correct information, such as the casino's own terms page, with the date you checked.
- A way to reply to you.
What to contact us about
| Reason | What helps us most |
|---|---|
| Out-of-date or wrong information | The statement, the source and the date you saw it. Bonus terms, wagering rules, payment options and limits change often, so these reports are valuable. |
| Feedback on a guide | What you were trying to find out and where the page fell short. |
| Topic suggestions | The question you could not get answered, for example about verification checks or withdrawal limits. |
| Business or partnership enquiries | Who you are, what you offer, and which part of the site it relates to. Commercial relationships do not decide how casinos are ranked. |
| Your experience with a listed casino | A short, factual account. We may use it to review our coverage, but we cannot investigate or resolve individual disputes. |
If you have a problem with a casino
Go to the casino first. Follow this order:
- Contact the casino's customer support and keep a copy of the chat or email.
- Use its formal complaints procedure if support does not resolve the issue. Check the terms for how to escalate and any time limits.
- If the operator names an alternative dispute resolution body or its licensing authority, contact that next.
Be aware that casinos not on GamStop usually operate under overseas licences, not the UK Gambling Commission. UK-regulated protections, including the UKGC complaints route, generally will not apply, and it can be harder to get a dispute resolved. Check a casino's licence details yourself before depositing. Our guide to trusted non GamStop casinos in the UK explains what we look at.
Support if gambling is causing you harm
If gambling is affecting your finances, mood or relationships, please reach out for support before anything else. Gambling is not a way to earn income or solve money problems.
- GamCare runs the National Gambling Helpline and online chat for people in Great Britain. Check its website for current contact details.
- GAMSTOP offers free self-exclusion from UK-licensed gambling sites for set periods. Casinos outside the scheme will not apply it, so if you have excluded yourself, think carefully about why you are looking at sites outside it.
- Blocking software can stop gambling sites and apps on your devices.
- Deposit and loss limits, and self-exclusion tools on individual sites, are worth setting up where they are offered.
You are welcome to mention this in a message to us, and we will try to point you to appropriate organisations. We are not a counselling service.
What happens after you write
A member of the team reads each message. We do not promise a fixed reply time, and not every message needs a reply, but we aim to respond to corrections and genuine questions. When we verify a correction against official sources, we update the page and revise its date.
A note on how we work
Our guides are based on research and review of casino terms and public information, not on claims that we have played or withdrawn money. Where we cannot confirm something, we say so. The site may earn commission from some links, but this does not buy a higher position. You must be 18 or over to gamble, and you should read any casino's terms before you play.